Agreement These Terms and Conditions (Terms) govern your use of Kanmark Media’s services and digital products. By using our services or purchasing products, you agree to these Terms.
Services and deliverables We offer digital marketing services including but not limited to SEO, content marketing, paid advertising, social media management, analytics, website management, and digital products. Scope, deliverables, timelines, and fees will be defined in individual proposals, statements of work (SOW), or invoices.
Client responsibilities You must provide timely access to accounts, materials, approvals, and accurate information required to deliver services. Delays caused by the client may affect timelines and fees.
Access and credentials If we need access to your accounts (Google Analytics, hosting, social platforms), you grant us necessary access. We recommend using agency accounts or temporary access where possible. We are not responsible for issues caused by client’s failure to grant access.
Intellectual property
Client materials: You retain ownership of materials you provide to us.
Deliverables: Upon full payment, we grant you a license to use deliverables as specified in the SOW. We may retain ownership of templates, tools, methodologies, and pre-existing IP used to create deliverables.
Third-party tools: Any third-party tools or software used are subject to their own licenses.
Confidentiality We will keep client confidential information secure and not disclose it except as required to perform services, to comply with law, or with prior written permission.
Fees and payment
All fees will be set out in proposals/SOW. Payment methods accepted: all payment methods accepted.
Invoices are due as specified in the SOW or invoice (e.g., due on receipt, within 15 days). Late payments may incur interest or suspension of services.
Taxes are the client’s responsibility unless otherwise stated.
Refunds and cancellations
Digital products: All digital products are non-refundable by nature. Once delivered or downloaded, they cannot be returned.
Services: Refunds are handled case-by-case. If you believe we failed to deliver agreed services, contact us at office@kanmarkmedia.com within [15] days of delivery. We will investigate and, at our discretion, offer a redo, partial refund, or credit. We do not guarantee specific rankings, traffic, or revenue increases.
Cancellation: Either party may terminate services per the terms in the SOW. Prepaid but unused fees may be refunded pro-rata, minus costs already incurred, unless otherwise stated.
No guarantees We do not guarantee specific results such as search rankings, traffic levels, or sales. Digital marketing outcomes depend on many factors outside our control.
Limitation of liability To the maximum extent permitted by law, Kanmark Media’s total liability for any claim arising from these Terms or services is limited to the amount you paid us in the past 12 months. We are not liable for indirect, incidental, special, or consequential losses.
Indemnity You agree to indemnify and hold us harmless from claims arising from your materials, your breach of these Terms, or misuse of deliverables.
Warranties We provide services using reasonable skill and care. Except where required by law, all implied warranties are excluded.
Governing law and disputes These Terms are governed by the laws of India. Disputes will be subject to the courts in [Hardoi] or as otherwise agreed.
Changes to terms We may update these Terms. Continued use after changes means you accept the updated Terms.